Support
Something wrong with a scan, a price, your collection or a subscription? Write to us. A person answers, usually within one business day.
Email support@getgeode.appBilling and refunds (Apple)
Common fixes
Geode doesn’t find my card
Lay the card on a dark, plain surface and let it fill the frame. Reflections are the most common cause, especially through sleeves and toploaders: tilt the phone until the glare moves off the card. If Geode still can’t read it, search by name or number instead. Every printing is in the catalog.
It picked the wrong card
Pick the right card from the result screen, and send us a wrong-card report if you’re happy to: each report helps us fix that card for everyone. When Geode isn’t sure, it doesn’t guess. It shows the three closest cards for you to choose from.
“It may be newer than this version of Geode”
New sets reach Geode through catalog updates. Update the app, then open it with a connection so it can download the latest catalog.
A price looks wrong
Check the printing first: normal, reverse holo, holo, stamped and first-edition printings each have their own price, and they can be far apart. Under every price Geode shows its source, condition, date and number of sales. “Not enough sales” means there were too few recent sales for an honest number. If a price still looks wrong, email us the card’s name, set and number.
My collection isn’t on my other iPhone
Your collection syncs through iCloud. On both devices, sign in with the same Apple Account, turn on iCloud for Geode in Settings › [your name] › iCloud, and make sure you have free iCloud storage. Syncing can take a few minutes after you open the app.
Restore Geode Pro
Pro belongs to your Apple Account. On a new iPhone, open Profile and tap Restore Purchases.
Cancel a subscription
Settings › [your name] › Subscriptions › Geode › Cancel Subscription. Pro stays on until the end of the period you paid for, and your collection and every free feature stay with you.
Export or delete your data
Export your collection as CSV or JSON from Profile at any time, free. Deleting the app removes its data from your iPhone; to delete the iCloud copy, go to Settings › [your name] › iCloud › Manage Account Storage › Geode. To have a wrong-card report deleted, email us. The Privacy Policy has the details.
Writing about a bug?
Include your iPhone model, your iOS version and the Geode version (shown in Profile), the card’s name, set and number, and a screenshot if you can. That is usually enough for us to reproduce it the same day.